I have had the pleasure of working with BTN on several occasions. I recently had to call on their services for my own home. It was unfortunate that I needed... read more them because of a water leak, but it offered me first hand to see the level of expertise they offer.
They were very quick to come out to the house and not only discover the leak but to get the wet carpet dried out and prevent any mold issues that could or had appeared. They worked with the insurance company to handle the claim and I am pleased with the whole experience.

Tim Martini, Rick, Roberto, Mayo and Mary Cruise were beyond expectation in bringing my home 'Back to Normal'. After suffering water damage throughout most of my home, from start... read more to finish they were attentive, professional, superior craftsmanship and most importantly- clean. Construction took just over 2 weeks and everyday, they cleaned before leaving. Excellent company and team! Highly recommend. No complaints, just praise! Thank you!

Several times in the past few years, I contracted with BTN for some restoration services. Both times I was contacted by Tim Martino, who scheduled the work to be completed... read more that I required at my home. Both times on the day the work was being completed, Tim arrived with his team, surveyed the work areas, and instructed his team on how he wanted the work to be completed. The team was extremely professional, worked diligently to complete the work on time and most important, correctly. After the team left, Tim contacted me on both projects to confirm I was happy with the work that was completed and if I had any concerns or questions which I did not. I was very happy with the results of both projects and certainly would recommend BTN to anyone who needs to the work they do, done for them.

Steve Martino - Resident of Winding River Plantation - Bolivia NC

This is a good company for emergency home service work. BTN just completed a complex crawl space cleanup at a family member's house in a short amount of time. Mr.... read more Tim Martino and fellow co-workers are professionals, they work diligently, and they keep the home owner's interest and needs first. BTN is a local company, they are a preferred contractor by my family member's home insurance company, and they were highly recommended for their specialized services.

We were very pleased with the quote and price of the work completed by Back To Normal. We had water damage our our hardwood floors that in the entire downstairs... read more area. The hardwood was glued to a concrete floor. They removed all hardwood, cleaned and polished concrete floor, installed new flooring, wood trim and painted. The crew was excellent, on time each day and cleaned up after themselves each day. We really appreciated that as we were still living in the house at the time. back to Normal made our life easier as they handled everything from moving furniture and replacing as needed. Highly recommended.

We were very pleased with Back To Normal and Tim Martino, with no family in the area, he assured us he would always be there to answer any questions we... read more had and walked us thru the whole process. Since we had water damage in the kitchen, all our wood floors had to be taken up with scraping and loud machines. The work staff were always checking on us and ready to offer any help they could. I am so glad we used Back To Normal and would not hesitate to use them again and recommend them to anyone who would ask me about the company.

When we had a water leak upstairs and water leaking through a ceiling light fixture on the lower level; I freaked out and called our insurance agency. We did not... read more want to file a claim if it wasn't necessary, however were very concerned with an electrical fire, etc. The insurance company sent their preferred contractor (I was not aware that someone was coming to our home and was told I would get a call from them). Not even minutes later a guy calls and says he is in front of our house and came in talking about needing to immediately ripping out walls, etc. Luckily, I said I was not ready to make that determination and he stormed off rather rudely. I was sharing this and asking a neighbor questions about the situation. He mentioned that I give Back to Normal Restoration a call. I did, they showed up that evening, took a look around and gave me their opinion, our options, as well as a time frame per their schedule to expect anything be completed (this is during the pandemic). My husband and I spoke about it that evening and notified the insurance company the following day that we have chosen a different contractor. Back to Normal Restoration then worked with our insurance agency to get it all financially coordinated and kept us in the loop at every step. The crew was very professional, kind and courteous of our belongings during the process. We could not be happier and I would recommend Back to Normal Restoration to anyone. They are extremely efficient and work for their customers, doing right by them and being very informative navigating the insurance aspect. Highly recommend their work!

Great folks to work with! We had a pinhole water leak in the wall of our master bathroom that went undetected for some time.
Quick response from Tim & Matt in... read more getting the clean-up & restoration started. Garrett & JR are outstanding craftsmen and a really great asset for Back to Normal......they get it done!
I can't say enough good things about this crew/company! Always onsite when they said they would be and on-time! Very good communications and responsive to any questions. I would definitely use them again and highly recommend them!