Water Damage Restoration

Residential or Commercial Coastal NC & SC

Water and Flood Damage to Living Room with a couch floating in a massive pool of water.
Water damage caused by flooding, exposure to moisture, or leaks requires specialized intervention and care.

Without proper cleaning and/or restoration, water damage can cause irreversible property damage. Eliminate the problems of mold, mildew, odors, and rotting with Back to Normal’s water restoration services.


Your Home Or Business Has Flood or Water Damage, Now What?

A case of water damage may be stressful and we understand that you can feel confused, anxious, and helpless when you call. In order to help you through this situation, you need an expert. To better understand your needs, our expert will guide you through a series of questions.

Back To Normal Restoration is the premiere water damage restoration company in the Coastal NC and SC area, and we specialize in cleaning up and drying out your residential or commercial water damage. There are a few phases of each and every water damage process. Below is an outline of how the process will go so you can rest assured you are in good hands.

Request Water Damage Repair Today – 910.579.4989 

Back To Normal Restoration customer service agents on the phone with a water damage claim.Part 1, What Happens First?

A customer service agent may ask some questions about your water flood emergency when you call. We will send a local Back To Normal Restoration Repair Specialist, armed with the specifics of your water case, who will respond immediately.



Please have the following info ready so we can better serve you:


Back To Normal Restoration technician inspecting a water damage inspection.Part 2, Evaluation of the Water Damage.

A Back To Normal Restoration Technician will arrive at the location of the incident, they will inspect the water or flood damage and then they will put together an action plan.

The action plan will include these steps usually in this order but may vary depending on location and severity of flood or water damage to your residential or commercial property:

1st they will determine if the water source needs to be turned off and handle that situation accordingly.
2nd they will assess the type of water and contaminate level.
3rd they will discover the magnitude of the loss, inspect and examine your property.
4th they will begin moving and rearranging the contents of your property to ensure proper access to drying is available.


Back To Normal Restoration technician removing excess water with a vacuum during a water damage claim.Part 3, Excess Water Removal.

The stage of excess water extraction eliminates the bulk of the water from your home or property.

Back to Normal Restoration Specialists help minimize the drying time and help avoid mold by conducting a professional water extraction. In order to easily drain gallons of water from your house, they use powerful pumps and vacuum systems. This step is necessary in order to efficiently move to the drying phase.

Request Water Damage Repair Today – 910.579.4989 

Back To Normal Restoration high powered fans running during a water damage repair.Part 4, Drying Out Flood or Water Damage.

Your floors and walls can appear dry at first after the water removal phase, but they are still damp to the touch. Many construction <link to construction page> materials are porous and can absorb considerable water. The retained water can cause warping, swelling, or breaking down of these materials and can also cause mold to grow in as little as 48 hours after the water damage has set in.

A Back To Normal Restoration team member will begin the drying process by strategically placing high powered fans throughout the water damaged area to increase circulation of the air and really dry out the unit as quickly as possible. The use of industrial-sized dehumidifiers will also be implemented. This step allows us to be sure we are no missing any moisture that may be hovering around and waiting to settle later when we are finished.


Back To Normal Restoration technicians moving furniture back into place.Part 5, Getting Your Home or Business “Back To Normal”.

Once the drying process has met our standards through consistent monitoring moisture levels and we are happy with the indicated level of drying the process of putting things back together can start. We will use a professional product to insure the disinfection and deodorization of the damaged areas. And Back to Normal Restoration Services will also replace or restore damaged materials. We will also prevent future damage to your property by properly repairing, replacing, or restoring materials damaged by water.

Our restoration professionals are capable of sub-floor work, floor covering replacement/restoration, drywall, trim and baseboard replacement, decorative wallpaper and border replacement, painting, and more! Back to Normal Restoration Services also specializes in spot and stain removal on a variety of flooring and textile surfaces which will leave your water damaged area looking fresh and new. Once everything is said and done you will be confident that the affected areas will look better than before, and you can be on your way to getting your life Back To Normal!



Back To Normal Restoration provides Water and or Flood Damage Clean Up and Dry Out Services for the following areas up to 1 1/2 hours away from our main office in Ocean Isle Beach, North Carolina.

North Carolina: Bald Head Island, Elizabethtown, Fair Bluff, Holden Beach, Leland, Lumberton, Montague, Rocky Point, Shallotte, Southport, Sunset Beach, Tabor City, Topsail Beach, Whiteville, Wilmington, and Wrightsboro in North Carolina.

We also serve the areas of Briarcliffe Acres, Carolina Forest, Conway, Little River, Loris, Marion, Murrells Inlet, Myrtle Beach, North Myrtle Beach, Pawleys Island, and Surfside Beach in coastal South Carolina.



There are multiple ways to request Back To Normal Restoration Water Damage Repair Services, including:

Call our 24-hour Customer Service Line for immediate assistance at 855-266-7625.
Call the local office during normal business hours at 910-579-4989.
Complete this short Water or Flood Damage Restoration Request form below, and a staff member will contact you shortly after you press submit.

Contact BTN

  • This field is for validation purposes and should be left unchanged.

Contractor License #: 75690
6260 Ocean Highway West
Ocean Isle Beach, NC 28469

910. 579. 4989

Receive discounts & news to your inbox.

Copyright © 2022 Back To Normal Restoration Services, All rights reserved.